Supplying the U.K. since 2004
* We have upgraded our website *
Faster and more user friendly
More brands and 100’s of new products
Reward Points earned for every item purchased
ENJOY SHOPPING !!
Frequently Asked Questions (FAQ): If you have a question not answered below, please Contact Us.
Are the prices in British Pounds currency?
Yes, all prices are in British Pounds.
Where does my order ship from?
All orders ship from our stockroom in Ashton In Makerfield, Wigan. Occasionally we may ship from our Europe stockroom in the Netherlands depending on inventory.
Once I place my order when will it be dispatched?
All orders are dispatched within 1-2 days of payment when all items are in stock. If we are missing an item or an item is backordered you will be notified by email. We reserve the right to split-ship orders at our discretion.
How does my order ship?
We use the most reliable shipping method within the U.K., with tracking included.
Do you offer Express shipping?
Yes, we offer Express shipping to all countries. For Express shipping costs Contact Us with your Order# , Country & Postal Code and we’ll provide you with a quote.
How long will it take to receive my order?
Regular shipping is usually up to 2-3 business days. We are not responsible for any courier-related delays beyond our control.
How are probiotics shipped?
All refrigerated items are shipped with an ice-pack inside an aluminum shield bag. We recommend Express shipping for all refrigerated products. The ice-pack will arrive melted in most cases so be sure to refrigerate the product upon receipt. Please refer to our Shipping Policy.
Are there any additional import fees I need to pay at delivery?
All U.K. orders are exempt from any import fees. Countries outside the U.K. may incur import charges which are the responsibility of the customer.
Do you accept returns?
Yes, please refer to our Returns policy.
What if I need to purchase a product that’s not available on your website?
Please contact us and we’ll do our best to obtain the product for you.